By Luke Weigel, lweigel@lessitermedia.com Marketing Manager, Lessiter Media About a year ago we shared some information on how to leverage word-of-mouth marketing as a way to help grow your business. The concept was generally pretty simple: use positive customer feedback as a promotional tool. Unfortunately, not all feedback is positive, and a negative review can spread like wildfire, crippling…
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5 Steps to Turn a Negative Into a Positive
