Tag Archives: customer service

4 Types of Customers & How To Handle Them

4 Types of Customers & How To Handle Them
By Audrey WoodsAdministrative Assistant, Lessiter Mediaawoods@lessitermedia.com262-782-4480 I have been working in customer service in one form or another for about ten years. From food service to dentistry, I have dealt with thousands of customers in seemingly infinite scenarios. The most important thing I have learned from all of these interactions is that my approach has…
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Dos and Dont’s of Using AI

Dos and Dont’s of Using AI
By Michelle DrewekDigital Media Manager, Lessiter MediaMdrewek@lessitermedia.com262-777-2435 Ask any member of our Digital Media team what some of my most-used words and phrases are, and chances are you'll hear "Scooby Doo, Scooby Don't" amongst the responses. Whether we are discussing SEO, headlines and subject lines, social media, or any other slurry of best practices online,…
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The Importance of First Impressions in Customer Service

The Importance of First Impressions in Customer Service
  By Audrey WoodsAdministrative Assistant, Lessiter Mediaawoods@lessitermedia.com262-782-4480 In life, there are two groups of people: Sam's Club people, and Costco people. I am a born and raised Sam's Club girl. If I need to buy 100 rolls of toilet paper at a time, Sam's Club has always been my wholesale club of choice. My wife…
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When It Comes to Customer Service, Don’t Be a Norma

By Jeremy McGovern, Executive Editor/Publisher From the April 2019 Lessiter Link newsletter A problem many businesses face today is the view employees have that customer service exists as a separate department, failing to see their own vital roles in providing service. Sometimes those issues don't reside with the employee, but with the culture that the…
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